At Taqat Trading & Business Solutions, we are dedicated to upholding the highest standards of integrity, transparency, and accountability in all our business activities. We commit to conducting our operations lawfully, fairly, and ethically, ensuring compliance with applicable laws, regulations, contractual obligations, and internal policies.

Our Commitments

1. Ensure that our CMS is appropriate to the purpose, size, scope, and context of the organization, considering internal and external issues, risk exposure, and stakeholder expectations.
2. Integrate compliance principles into our governance framework, ethics, and sustainability strategies to ensure sound decision-making and transparent operations.
3. Establish and maintain a framework for setting and reviewing measurable compliance objectives, aligned with business strategy, risk appetite, and regulatory priorities.
4. Comply with all applicable legal, regulatory, and contractual requirements.
5. Promote a culture of compliance, fairness, and accountability across all functions and business units.
6. Ensure that all employees, partners, and contractors are aware of their compliance responsibilities and have access to appropriate guidance and training.
7. Implement risk-based thinking to identify, evaluate, and mitigate compliance risks effectively.
8. Conduct periodic audits, management reviews, and legal updates to ensure the continuing effectiveness and adequacy of the CMS.
9. Encourage a speak-up culture through open communication channels and integration with the Whistleblowing Management System (ISO 37002:2021), ensuring ethical and constructive handling of concerns.
10. Strengthen stakeholder trust through ethical governance, transparency, and continual improvement.
11. Learn from audit findings, incidents, feedback, and lessons learned to enhance compliance performance and resilience.
12. Promote training, awareness, and accountability at all levels to maintain a culture of ethical conduct and compliance excellence.

This policy shall be reviewed annually by Top Management, communicated and maintained at all organizational levels, and made available to interested parties upon request. It shall also be displayed prominently at company facilities.

At Taqat Trading & Business Solutions, we are committed to maintaining the highest standards of integrity, transparency, and accountability throughout our operations. We aim to foster a speak-up / listen-up culture that empowers employees, suppliers, contractors, partners, and stakeholders to report any concerns or suspicions of misconduct, unethical behavior, or breaches of compliance without fear of retaliation.

Our Commitments

1. Ensure the whistleblowing framework is aligned with the purpose, values, and governance principles of the organization, supporting ethical and responsible decision-making at all levels.
2. Establish and maintain a framework for setting, monitoring, and reviewing measurable whistleblowing management objectives, such as awareness, accessibility, response time, confidentiality, and case closure effectiveness.
3. Provide a trusted and transparent mechanism for reporting actual or suspected violations of laws, regulations, ethical standards, human rights, or internal policies.
4. Maintain full compliance with applicable legal and regulatory requirements, including the Qatar Labour Law, Qatar National Anti-Corruption Framework, QFCRA, QCB guidance, and other relevant national and international obligations.
5. Ensure protection against retaliation, victimization, demotion, dismissal, or discrimination for all individuals who report concerns in good faith or participate in investigations.
6. Guarantee that all reports are handled with independence, impartiality, and strict confidentiality, ensuring that information is disclosed only on a need-to-know basis.
7. Encourage and protect anonymous reporting while ensuring that the investigation process remains fair, transparent, and objective.
8. Promote a culture of psychological safety, trust, and empathy, ensuring that every concern raised is heard, addressed, and resolved responsibly.
9. Provide clear communication channels and guidance for individuals to understand how to raise concerns and receive protection and support throughout the process.
10. Conduct root-cause analysis, lessons learned reviews, and continual improvement activities to strengthen organizational integrity and ethical behavior.
11. Promote training, awareness, and accountability among all employees and management to sustain a proactive ethical culture.
12. Integrate whistleblowing governance into the Compliance Management System (CMS) and Corporate Governance Framework for consistent oversight and transparency.

This policy shall be reviewed annually by Top Management, communicated and maintained at all organizational levels, and made available to interested parties upon request. It shall also be displayed prominently at company facilities.

At Taqat Trading & Business Solutions, we are dedicated to protecting all forms of information assets and ensuring the confidentiality, integrity, and availability of data entrusted to us by our clients, employees, partners, and stakeholders. We commit to achieving excellence through the implementation of an Information Security Management System (ISMS) that aligns with our strategic direction, the needs of interested parties, and the context of our operations.

Our Commitments

1. Ensure that our ISMS is appropriate to the purpose, size, and context of the organization and considers all internal and external issues, stakeholder expectations, and information security risks.
2. Integrate information security principles into strategic planning, project management, digital transformation, and operational decision-making processes.
3. Establish and maintain a framework for setting and reviewing measurable information security objectives, aligned with the organization’s strategic goals.
4. Protect all information assetsphysical, digital, and intellectualagainst unauthorized access, loss, misuse, disclosure, alteration, or disruption.
5. Safeguard the Confidentiality, Integrity, and Availability (CIA) of information through effective controls on data handling, storage, processing, and transmission.
6. Comply with all applicable legal, regulatory, contractual, and customer requirements, including the Qatar National Cyber Security Framework, MoCI directives, and client confidentiality agreements.
7. Promote and maintain a culture of ethical information management, privacy by design, and secure data governance.
8. Implement and maintain risk assessment and treatment processes to identify, evaluate, and manage security risks effectively.
9. Ensure secure management of systems, networks, software, and media, supported by clear user access controls and authentication mechanisms.
10. Establish and maintain incident detection, response, and recovery procedures to minimize impact and ensure continuity of operations.
11. Strengthen awareness and competence of employees, contractors, and partners through continuous training, communication, and engagement programs.
12. Conduct periodic audits, management reviews, and technical evaluations to ensure the continued suitability, adequacy, and effectiveness of the ISMS.
13. Foster a culture of accountability, vigilance, and continual improvement in all information security-related activities.
14. Enhance security maturity and resilience through proactive monitoring, lessons learned from incidents, and adoption of evolving technologies.

This policy shall be reviewed annually by Top Management, communicated and maintained at all organizational levels, and made available to interested parties upon request. It shall also be displayed prominently at company facilities.

At Taqat Trading & Business Solutions, we are dedicated to achieving excellence in customer service through the effective implementation of a Customer Contact Centre (CCC) Management System that aligns with our strategic direction, the needs and expectations of our customers and stakeholders, and the context of our operations. We commit to ensuring that all interactions with customers, clients, and partners are conducted with professionalism, fairness, integrity, and confidentiality, in accordance with applicable laws, regulations, and international standards.

Our Commitments

1. Deliver accurate, timely, and professional responses to all customer inquiries, requests, and complaints.
2. Ensure that all communications are clear, courteous, transparent, and respectful, upholding the organization’s reputation and ethical standards.
3. Establish and maintain a framework for setting and reviewing measurable customer service objectives, aligned with organizational goals and continual improvement principles.
4. Maintain defined service standards and response timelines that meet or exceed contractual, regulatory, and customer requirements.
5. Safeguard all customer and stakeholder data in accordance with ISO 27001:2022, the Qatar Personal Data Privacy Law, and internal confidentiality obligations.
6. Promote fairness, accessibility, and inclusiveness, prohibiting any form of discrimination, bias, or unfair treatment.
7. Collect, analyze, and act on customer feedback, surveys, and analytics to drive service enhancement and operational excellence.
8. Ensure the CCC Management System is appropriate to the purpose, size, and context of the organization and its service environment.
9. Provide regular training, awareness, and competence development programs for all CCC personnel covering customer service, communication, ethics, compliance, and data protection.
10. Equip staff with the necessary tools, scripts, and technology to ensure consistency, accuracy, and efficiency in service delivery.
11. Foster a culture of teamwork, learning, and accountability across all CCC functions.
12. Conduct periodic audits, reviews, and performance evaluations to identify opportunities for improvement and enhance customer satisfaction.
13. Integrate innovation and digital transformation initiatives to strengthen customer experience, accessibility, and engagement channels.

This policy shall be reviewed annually by Top Management, communicated and maintained at all organizational levels, and made available to interested parties upon request. It shall also be displayed prominently at company facilities.

At Taqat Trading & Business Solutions, we recognize that the ability to maintain continuity of operations during and after disruptive incidents is essential to protecting our people, assets, reputation, and stakeholders’ confidence. We are committed to achieving operational resilience through the implementation of an Integrated Business Continuity Management System (BCMS) that aligns with our strategic direction, the needs of our stakeholders, and the context of our operations.

Our Commitments

1. Ensure that our BCMS reflects the purpose, scale, complexity, and context of our multidisciplinary operations across all service lines.
2. Integrate business continuity principles into our strategic planning, enterprise risk management, and operational decision-making processes.
3. Establish and maintain a framework for setting, monitoring, and reviewing measurable Business Continuity Objectives (BCOs) aligned with our corporate goals.
4. Define and review Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for all critical processes, systems, and services.
5. Fulfil all applicable legal, regulatory, contractual, and other requirements related to business continuity, information security, and emergency preparedness within Qatar and internationally.
6. Ensure that the expectations of interested parties, including customers, partners, regulators, and employees, are met during disruptions or crises.
7. Conduct regular testing and exercising of Business Continuity and Disaster Recovery Plans to validate effectiveness and identify opportunities for improvement.
8. Enhance competence and awareness through training programs and simulated drills that build a culture of preparedness and resilience.
9. Identify, assess, and manage risks, dependencies, and resource requirements critical to maintaining business continuity.
10. Maintain redundant communication systems, secure IT infrastructure, and off-site data backups to ensure uninterrupted service delivery.
11. Promote effective coordination with emergency services, clients, and supply chain partners during any disruption.
12. Safeguard the company’s reputation through transparent, accurate, and timely communication with stakeholders.
13. Continually improve the effectiveness of the BCMS through periodic reviews, internal audits, and lessons learned from incidents and exercises.

This policy shall be reviewed annually by Top Management, communicated and maintained at all organizational levels, and made available to interested parties upon request. It will also be displayed prominently at company facilities.

At Taqat Trading & Business Solutions, we are dedicated to achieving excellence through the implementation of an Integrated Quality, Health, Safety, and Environmental (QHSE) Management System that aligns with our strategic direction, the needs of our stakeholders, and the context of our operations. We commit to delivering high-quality services, protecting the environment, and ensuring the health, safety, and well-being of all persons working under our control or affected by our activities. Our Integrated Management System (IMS) complies with the requirements of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.

Our Commitments

1. Provide services that consistently meet or exceed customer expectations and comply with all relevant legal, regulatory, and contractual requirements.
2. Maintain a framework for setting and reviewing measurable quality objectives aligned with strategic goals.
3. Promote a culture of innovation, customer focus, and continual improvement across all business functions.
4. Provide safe and healthy working conditions to prevent work-related injury and ill health.
5. Identify, assess, and control hazards and risks associated with all activities, ensuring risk reduction and prevention measures are implemented.
6. Comply with applicable legal and other OH&S requirements.
7. Foster consultation and participation of workers and their representatives in decision-making related to health and safety.
8. Ensure the integrated management system is appropriate to the purpose, size, and context of the organization and its OH&S risks and opportunities.
9. Conduct operations responsibly to protect the environment, prevent pollution, and minimize waste, emissions, and resource consumption.
10. Incorporate sustainable practices and climate-change mitigation measures into business planning and operations.
11. Comply with all applicable environmental laws, regulations, and compliance obligations.
12. Continuously improve environmental performance by promoting eco-efficient technologies and practices.
13. We are committed to the continual improvement of our QHSE Management System by:
14. Monitoring, measuring, and evaluating performance through KPIs, audits, and stakeholder feedback.
15. Implementing corrective and preventive actions to address nonconformities and improve outcomes.
16. Enhancing staff competency through training, awareness, and empowerment programs.
17. Encouraging suppliers, contractors, and partners to adopt equivalent QHSE standards.

This policy will be reviewed annually by top management, communicated and maintained at all organisational levels and made available to interested parties upon request and displayed prominently at company facilities.